Remote, NL

Company description

5CA is an expert in offering CX (Customer Experience) using a fully remote workforce. We assist our clients to optimize their customer support offering, from self-service to outsourced multilingual omnichannel support services. We consider ourselves a CX tech company - we use technology to assist customers and our agents to solve problems as quickly as possible. 5CA is a major player in the Consumer Electronics, Video Games, and eCommerce industries. We strive to offer uniform customer treatment, regardless of the contact point chosen by the customer. Whether it is e-mail, telephone, social media or chat. 5CA was founded in 1998 by its CEO, Otto van Haaren, with the mission to provide customers around the globe with outstanding customer support; using their preferred channel, at their most convenient time, in their own language. Heavily focused on people, processes and technology, 5CA has offices located in Utrecht, The Netherlands, Los Angeles, USA, Buenos Aires, Argentina, and Hong Kong. Besides our offices we have a large remote workforce in countries all over the world, ensuring that we can service our clients based on their specific requirements.

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