Concentrix

Concentrix

Remote, US
Website

Company description

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.

Active job postings (0)

Company reviews

Average rating: 3.00
Good for new hires, bad for tenured employees
Status: Employed
When starting out it is a great place to work. Entry level positions pay well, you get paid training, benefits the works!Management is hit or miss, there is good management and not so good management.I have seen it all in 10+ years with the company. If you go with the flow things will go smooth.They have more focus on recruiting new employees who often get better pay and increases than those that are tenured. When you inquire about things like more pay, you get the runaround and eventually they will give an excuse as to why they wont even review it leaving you defeated and questioning why you have been loyal for so long with a company that is NOT fanatical about their employees and could care less about loyalty and retaining employees and care more about bringing in new recruits.It makes you believe there is reason in the great resignation.
Pros
WFH positions
Cons
Low pay for tenured employees
Posted on: July 21, 2022
So much potential but in the end another flop.
Status: Previously employed
The interview I scheduled was a presentation and then onboarding which had over 100 people in attendance. They gave us no details on what exactly we would be doing but we were given our start date for training and given basic details about the company. I started here so excited for the opportunity and growth that was apparently abound within the company. The training ended up lasting at least 90 days because my group kept getting shifted around between lines of business - all in all this wasn’t a big deal but they expected 100% attendance with no exceptions so the whole time I was having to continue pushing out appointments and such. Once training was over we were switched to on boarding and given our final team leader. During onboarding I felt very supported. Once we were officially ‘on the floor’ there is a chat system in which we were supposed to receive support for more urgent or one off issues but 9 times out of 10 the chat was flooded with questions for which the answers were in our knowledge base system, and/or questions would go ignored, and/or the same question would receive multiple different answers, and/or the answers were wrong. On top of all that, the metrics for our calls being scored was endlessly changing - one week I could make a 100% doing my calls a certain way and then next week they would entirely change up the scripting or the order of when we say/ask certain things or how we respond to certain things. Absolutely impossible to keep up with honestly. There was no clear pecking order between agents, chat support, and team leads despite it seeming as though - more...
Pros
Work from home, semi-decent pay
Cons
Management, support, policies
Posted on: July 21, 2022
Don't work here
Status: Previously employed
Employees are not treated well. Management is not very understanding. You only received a 30 minute lunch. I just feel that this company don't care about their workers.
Posted on: July 21, 2022
Wfh
Status: Previously employed
When I worked with Concentrix I was able to work from home and management was quite understanding. PTO and voluntary leave early were also available.
Posted on: July 21, 2022

Interview experiences