USAA

USAA

Remote, US
Website

Company description

USAA is a family of companies that provides insurance, banking, investments, retirement products and advice to more than 12 million current and former members of the U.S. military and their families.


We were founded in 1922 when a group of 25 U.S. Army officers decided to self-insure each other's vehicles, forming the United Services Automobile Association. In the decades since then, we have become known for our legendary commitment to our members, and are consistently recognized for outstanding service, employee wellness and financial strength.

Active job postings (1)

Company reviews

Average rating: 3.38
Slow to change
Status: Employed
USAA is slow to innovate and adopt new technologies and ways of working. Change management and communication are sub par which effects all levels of the organization.
Posted on: August 27, 2022
Great Benefits
Status: Previously employed
Awesome benefit pkg. for the employee and family members, good insurance and benefits that can help the employee during stressful times. Work from Home
Pros
Benefits
Cons
Sales
Posted on: August 27, 2022
Overworked and underpaid
Status: Previously employed
I worked for USAA for nearly six years and as time went by things progressively got worse. No relief in sight for auto adjusters. You’re slammed with incoming calls (back to back) and discouraged from making calls out on your own claims. There’s no such thing as even using the restroom at a time outside of your scheduled break/lunch. There’s no such thing as having a manageable workload. There’s no such thing as relief. They sell you with “amazing benefits” that really are standard at other large companies. I didn’t realize I was grossly underpaid until I left for another company. If you value your sanity, please find a job elsewhere.
Posted on: August 27, 2022
There’s a reason for the turnover
Status: Employed
From day one at USAA, its been nothing but chaos and lack of direction. Seniors and managers all give different responses to questions depending on the day. Favoritism runs rampant in all departments and even though you may have exceeded expectations on numbers, there is little work life balance. They front load a ton of PTO but good luck trying to use any of it because the calendar is completely blocked off. Be prepared for a guilt trip if you ever try and use your earned time. For a company who’s mission is solely about military families and values, unless your spouse is deploying, they could care less about your life. You’re just a number. Have a chronic illness? They will use it as an excuse to gaslight you and tell you that you’re too much or that you’re too emotional about everything. I honestly thought this company was better going into it, disappointed and burnt out is an understatement.
Pros
Zero work life balance
Posted on: August 27, 2022
Unorganized company with no work/life balance
Status: Employed
Overworked and underpaid is all I can say. You are never given any time off the phones to work your own claims. You are answering calls all day for other people’s jacked up claims. Then management expects you to do overtime to catch up even though they don’t give you the time. Maybe if people were actually allowed to work their own files there would be less angry calls all day. Horrible system they have. They are now requiring everyone to come back to office after stating the position was fully remote. Will be leaving soon for a company that pays better and allows claim ownership. Joke of a company.
Pros
Decent Benefits and PTO given upfront
Cons
Unorganized, technologically challenged, no work/life balanc e
Posted on: August 27, 2022
Good company, mission driven
Status: Employed
Good company, mission drivenBeen working at USAA for over 5 years. Overall it’s a good place to work where the mission drives our purpose. Like in many companies, individual employee satisfaction will depend on various factors including your manager and team dynamic. But most managers I’ve met have good supportive attitudes.
Posted on: August 27, 2022
Low Work Load, Secure
Status: Previously employed
Cool work place. Food Courts, Free Tea, coffee wending machines, Flexible work hours, Clean and Neat, Transportation between buildings, Green space, Security,
Posted on: August 27, 2022
Excellent benefits
Status: Employed
I’ve grown so much professionally while working here. There are lots of opportunities for advancement as well as education. I’ve gained my SCLA designation, my Master’s Degree, and CRVPM Level I & II certification. You have the opportunity to join mentoring groups and establish professional relationships with talented people. If you’re a hard worker, you will definitely bloom and grow at USAA.
Posted on: August 27, 2022

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