Business Process Manager

Remote, Remote
Full Time
Business & Management
Posted on: September 09, 2022

About Pinterest:

Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you'll be challenged to take on work that upholds this mission and pushes Pinterest forward. You'll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Our new progressive work model is called PinFlex, a term that's uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.

We're looking for an experienced Business Process Manager to own systems improvements and drive operational change management across our Global Sales and Service organizations. You will generate systems and workflow improvements that accelerate our ability to move Advertisers through their customer lifecycle and help our global advertisers, big and small, get discovered by millions of people looking for things to plan, buy and do. You'll work directly with global leadership on improving our operational excellence to drive both increases in effectiveness and efficiency. You'll use strategic thinking and technical systems expertise to make recommendations to improve our Sales and Service operations, influence product and engineering roadmaps, and work directly with leadership and frontline sales/service teams to help make Pinterest even better.

What you'll do:

  • Identify and lead cross-functional global strategic initiatives to improve the operational excellence of Pinterest's Sales and Service organization
  • Identify operational pain points; use data to size, prioritize and recommend solutions
  • Improve Sales efficiency and effectiveness by systems changes and workflow automation to improve the speed and quality of advertiser experience working with our Sales and Service teams
  • Manage projects with the support of an IT team for implementation, testing, and deployments

What we're looking for:

  • 5+ years of relevant experience on improving the execution for organizations via systems improvement, analytical analysis and strategy
  • Able to understand operational needs and work with data to identify trends and develop solutions
  • Ability to clearly and consistently work side-by-side across functions and departments synthesizing multiple points of view, and influencing leaders and peers to execute a coherent action plan. Thrive in a fast-paced, dynamic environment and is a genuinely collaborative team player
  • Ability to manage through ambiguous and subjective situations, including balancing strategic orientation and operational efficiency to ensure we deliver what is “right” for the customer
  • Comfortable working with data and making data-driven decisions. Ability to think both creatively and critically, willing to think outside the box and challenge the status quo
  • Prior experience with business process workflows and cross organizational change management with Customer Relationship Management enterprise software solutions like Salesforce (Sales Cloud /Service Cloud)
  • Passion for Pinterest's mission, supporting businesses and improving the product experience
  • Strong preference for past roles in management/strategy consulting, investment banking, corporate strategy, business operations, sales operations or systems operations
  • Bachelor's degree; MBA grad preferred

Colorado based applicants only:

  • The minimum and maximum salary for this position is $109,500 to $164,200 in Colorado;
  • This position is eligible for equity; and
  • Information regarding the culture at Pinterest and benefits available for this position can be found here.

  • This compensation and benefits information is based on Pinterest's good faith estimate as of the date of publication and may be modified in the future. The level of pay within the range will depend on a variety of job-related factors that may include location, travel, shift requirements, relevant prior experience and/or education, or particular skills and expertise.



Our Commitment to Diversity:

At Pinterest, our mission is to bring everyone the inspiration to create a life they love—and that includes our employees. We’re taking on the most exciting challenges of our working lives, and we succeed with a team that represents an inclusive and diverse set of identities and backgrounds.

Apply for this job

Share this job

Business Process Manager


6 active jobs
13 reviews
View Website

Related jobs