Chief Product Officer

Remote, USA
Full Time
Product
Posted on: September 13, 2022

ABOUT THE COMPANY

A leader in online education, Continued is composed of passionate individuals dedicated to providing an exceptional learning experience that enhances the lives and careers of the professionals we serve. We are fast-paced, nimble, and laugh a lot. We all work from home offices in various locations across the country. We are dynamic, engaged, highly motivated, and highly skilled. We are passionate about our work and our professions and we’re looking for another team member to join our cause. We are certified as a great workplace, ranked #100 in Fortune’s 2022 Best Small & Medium Workplaces for Millennials, ranked #86 in Fortune's 2021 top 100 Medium-Sized Workplaces in the US and ranked #13 in Fortune's 2020 top 25 Small & Medium Workplaces for Women by the independent analysts at Great Place to Work®. Learn more about us at continued.com and parent company lacallegroup.com.

We celebrate diverse voices within our organization and in the professions we serve, and we welcome and encourage applications from candidates of all backgrounds. We strive to be an inclusive workplace where our team members feel empowered and supported in their careers. We do not discriminate based on race, ethnicity, national origin, sex, gender identity, sexual orientation, religious creed, disability status, veteran status or age. We are also committed to paying our team members at fair rates based on their skills and experience.

ABOUT THE POSITION

Reporting to the CEO, the Chief Product Officer will establish our product innovation, development, and management capabilities as world-class benchmarks for exceeding customer needs and satisfaction. This role will further build and expand the product discipline as a core competency for the organization and a key differentiator in the category. The position requires achieving high levels of team member engagement, while contributing meaningfully to our culture.

  • Full-time W2 position, work core U.S. business hours in your time zone
  • Ability to fulfill the job requirements with or without reasonable accommodations
  • Work from your home office
  • Company-provided MacBook Pro, internet stipend, etc
  • Must be located in the United States and be legally eligible to work for us
  • Travel is required for an annual company meeting, and several executive and team or project meetings during the year
  • We offer comprehensive medical, dental, and vision group health insurance, flexible spending accounts, telemedicine, accident insurance, and more
  • We offer 21 days of flexible paid time off per year (increases with tenure) as well as your birthday and holidays (you may substitute any of the standard holidays for another public holiday such as bank/school or other regional or religious holidays)
  • We offer a 401k match, professional development, charitable gift matching, robust wellness programs, and more

RESPONSIBILITIES

  • Define the overarching product vision, strategy, and 5 year rolling roadmap(s) consistent with the company’s overall strategic objectives.
  • Assume day-to-day leadership of the company’s product management functions including responsibility for existing product lifecycle management and educating/supporting both the overall product and the product team throughout the organization.
  • Create and implement a Product Innovation Process that focuses development resources on projects that support the brand and strategic vision for the continuing education business while supporting key performance objectives, with input and participation from key stakeholders across the organization.
  • Lead and provide support to a team of senior product managers who have accountability for executing on the following responsibilities:
  • Identify key products and features required for markets served, positioning, and honing each company’s competitive advantage through innovation.
  • Establish a market research strategy and roadmap for optimization of existing products.
  • Track the competitive landscape, maintaining an updated competitive analysis, and tracking relevant market trends.
  • Lead the product team to pursue a deep understanding of user and customer needs through research and data analysis.
  • Build, mentor, and manage the product team including product managers and UX designers, and nurture a customer-driven product culture.
  • Collaborate with the CTO and CMO to establish a shared understanding of product growth and strategy and the necessary tools and resources required to implement the strategy successfully.
  • Lead and develop a comprehensive content and growth strategy that not only maximizes our competitive advantage but also customer satisfaction and delivery on our brand promise.

REQUIREMENTS

  • 15+ years of progressive product management experience, including 10+ years of supervisory experience, ideally in a subscription business.
  • BA/BS degree; advanced product certification preferred.
  • Natural leader with a track record of success advancing the overall product strategy of a business.
  • Strategic insight into the market and ability to ideate and translate client requirements, organizational challenges, and market trends into actionable product strategy.
  • Success designing and implementing a strategic and operating approach, infrastructure, cadence, plan and process – with key metrics - created to increase organizational clarity, accountability, pace and delivery.
  • Experience attracting, developing, mentoring and retaining a high performing team.
  • Exceptional communication skills that are transparent, appropriately challenging, and conducive to an environment where issues are identified and resolved.
  • Competence in technology disciplines, opportunities, and constraints to bridge both the business and technical aspects of satisfying the customer need.

PERFORMANCE MEASUREMENTS

The Chief Product Officer’s success will be measured by the following metrics:

  • Meet/exceed annual revenue, expense, and profitability targets;
  • Increase in overall organizational product lifecycle clarity, pace and delivery, expressed in metrics such as timely release of quality products/services, customer engagement, customer satisfaction, and market penetration as a leader in online learning solutions; and
  • Developing and executing a solid product vision and strategy aligned with overall business strategy across our companies with an infrastructure for innovation and user insights.

TO APPLY

To apply, please submit a cover letter with your application. In your cover letter, we’d love to hear about: 1) why you would make a great addition to our team; and 2) a project that required qualitative and/or quantitative consumer research and how you applied that research to create/develop a ‘lovable’ product/service.

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