Claims Support Supervisor

Remote, USA
Full Time
Customer Service
Posted on: October 19, 2022

The world has changed. Why hasn’t insurance?

Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

As our Claim department continues to grow, we are looking to add a dedicated Claim Support and FNOL Supervisor to our team! As a Claim Support Supervisor, you will be responsible for day-to-day operations as well as the efficiency and productivity of your respective team. You will hire, plan, schedule, and administer resources that are required to meet/exceed service and support expectations.

This is a critical role for us and our team is passionate about delivering outstanding support, and we need your help to continue to meet our customers’ home insurance needs.

A day in the life could include:

  • Working with other leadership staff to develop strategies to provide the best service to our external and internal customers
  • Facilitating coaching and mentoring sessions with employees regarding adherence, feedback, opportunities for improvement and enhancing job knowledge
  • Maintaining accurate employee records, vacations, absences, and personal time and being timely in addressing an employee’s lack of adherence
  • Handling calls and customer escalations, removing roadblocks, collaborating with others and working issues
  • Ensuring accurate and timely reporting of individual and team metrics
  • Responsible for reviewing data to understand current state and proactively plan for short and long term changes
  • Preparing and maintaining documentation and job aids
  • Managing recurring audits to ensure adherence to compliance requirements and best practices

I’ve got the skills but do I have the necessary ones?

  • 2+ years of supervising experience, preferably within the insurance space
  • Understanding and experience handling property claims
  • Excellent technical proficiency and experience working with tools such as Slack, GSuite, CRM systems, Excel, and beyond
  • A strong track record of leading and empowering a strong-performing team
  • Ability to thrive within a flexible environment with evolving priorities
  • A natural communicator who can effectively work with all departments and teams at Kin

Licensing Requirements

  • You will be expected to get your 620 license; Kin will provide this opportunity + licensure.

Catastrophe Requirements

  • All Claims employees are expected to be available in the event of a catastrophic event. Overtime and weekend shifts required.

Oh, and don’t worry, we’ve got you covered!

  • Medical, Dental and Vision Insurance
  • Flexible PTO policy
  • Very generous equity options and 401K
  • Parental Leave
  • Continuing education and professional development
  • Disability and Life Insurance
  • The excitement of joining a high-growth Insurtech company and seeing your work make an impact

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Claims Support Supervisor

Kin Insurance

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