Customer Content Services

Remote, Remote
Full Time
Customer Service
Posted on: October 09, 2022

About the job

The Red Hat Digital Experience team is looking for a Principal Software Engineer to join our Customer Content Services engineering team. In this role, you’ll be a part of the team designing the new documentation publication experience, one of the most consumed types of content we have. You’ll be expected to contribute to feature development, scalability, and infrastructure challenges, and work across multiple teams to increase clarity, alignment, and delivery. As a Principal Software Engineer, you'll enjoy a community that makes Red Hat unique within the industry, and you’ll work closely with communities passionate about open source software development. Red Hat has offices across the U.S. and well-qualified, home-based applicants will be considered to work remotely where Red Hat is registered to do business.

What you will do

  • Design, develop, support, and debug software in the documentation publication toolchain
  • Collaborate with developers, quality engineers, documentation writers, and stakeholders to develop the best experiences possible
  • Provide mentorship to engineers and provide (and receive) thoughtful and constructive feedback
  • Communicate clearly and work effectively with all levels of associates
  • Work with the team to define and prioritize work and improve processes

What you will bring

  • 7+ years of experience with complex, distributed systems that require extensive familiarity with scalability and reliability
  • 5+ years of cloud development experience, including AWS, Azure, Google Cloud, etc.
  • 5+ years of agile software development experience and strong knowledge of agile practices and methodologies
  • Outstanding verbal and written communication skills
  • Experience working with globally-distributed teams

The following are considered a plus:

  • Front-end development experience
  • Experience with Drupal and content management systems
  • Experience with JavaScript (either browser or server side)
  • Experience with Akamai CDN
  • Experience with documentation publication processes


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Customer Content Services

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