Customer Success Engineer

Remote, UK
Full Time
Customer Service
Posted on: September 13, 2022

😎Our Culture

Our number one goal at Quantum Metric is happy people, healthy and diverse culture. We’re passionate about empowering people to develop their passions, as well as ensuring that everyone feels supported along the way with training and development programs designed to accelerate your career. As a remote-first company, we stay connected through our numerous committees and resource groups, including the Woman’s Resource Group, Parent’s ERG, and our DEI committee, to name a few. By joining Quantum Metric, you will have the opportunity to accelerate the trajectory of your career in the highly competitive enterprise SaaS space. In 2021, 26% of employees received an internal promotion. 

By joining our team, you’ll help some of the world’s most recognized brands deliver cutting-edge digital experiences that empower employees to truly empathize with their customers.

Here at Quantum, we value all types of experience and education. We don’t expect you to meet every qualification for this position, and encourage you to apply if you have knowledge in most areas. Our door is open to everyone, and we can’t wait to add your unique identity to the team!

🚀 About the Role

As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the challenges faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their objectives.


💡 Requirements

  • Past experience developing, implementing, or managing digital solutions.
  • Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred
  • Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI
  • Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
  • Must exhibit proficiency in JavaScript development.
  • Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
  • Expert knowledge of browser developer tools to test scripts & diagnose issues
  • Familiarity with the page load lifecycle & techniques for performance optimization
  • Strong project & time management skills. Must be able to multitask while simultaneously juggling the needs of multiple clients
  • Excellent verbal and written communication skills with exemplary presentation skills.
  • Socially competent and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical

🔧 Responsibilities

  • Adapt quickly to changing priorities and capable of operating in an ambiguous environment.
  • Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements.
  • Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms.

🏆 Perks & Benefits

Group Health Plans (100% paid)

Life Assurance Employee Assistance Program provided by Health Assured 

Stock Options

Employee Lead Referral Program

Internal Lead Referral Program

One-Time Home Office Enhancement Stipend

Maternity Leave – 3 months full pay & 6 months statutory pay (total of 9 months)

Paternity Leave – 2 weeks full pay

Unlimited PTO, plus English Bank and Public Holidays off 

Summer Splash! Every other Friday off during summer

Sick Pay – 10 days full pay per year, anything above that statutory pay only

Automatic enrollment in QM Pension Plan with 4% match 

MacBook Pro and awesome swag delivered to your door

Hybrid workspace solutions available via Upflex 

Supportive and collaborative culture

About Quantum Metric

As the pioneer in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform empowers a customer-centric culture, using quantified empathy to align business and technical teams to effectively prioritize customers needs based on business impact. 

Today, Quantum Metric captures insights from 20 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 97%.

In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been recognized as an excellent place to work by the Inc 5000 and the Deloitte 500.

If your background matches the above role and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 

#LI-REMOTE #BI-Remote

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Customer Success Engineer

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