District Customer Success Manager

Remote, USA
Full Time
Customer Service
Posted on: September 21, 2022

Company Description

At Nearpod, we believe teaching is the most important job in the world. Every day, we reach students through our learning platforms on Nearpod.com and Flocabulary.com. We have diverse backgrounds, but a shared goal of putting teachers and students first in everything that we do. We have won numerous awards including EdTech Digest’s 2018 Company of the Year. Recently, we were acquired by Renaissance to support the shared mission of accelerating learning for all. We’re looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningful. We've adopted a remote-first culture, and our diverse team is based across the US.

Location: Florida

Job Description

Our Ideal Candidate

  • Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting success plans to help them achieve their goals
  • Build, manage, and leverage key stakeholder relationships to build awareness across the entire district
  • Develop a communication cadence with customers to monitor account health and deliver student learning outcomes
  • Strategize with sales, marketing and product teams throughout the onboarding, nurturing and renewal Customer Success journey to achieve mutually beneficial long-term goals
  • Continuously self-educate about Nearpod’s products and solutions and the K-12 competitive landscape
  • Anticipate customer needs and adapts strategic plans in accordance with closely monitored metrics to achieve long-term goals and desired outcomes
  • Cultivate and strengthen relationships within assigned accounts as well as cross-functionally within Nearpod
  • Actively seeks to understand change and incorporate new processes and systems quickly and effectively
  • Curate success stories from districts to broaden Nearpod’s efficacy resources


Required Skills & Experience

  • You excel at building relationships—you establish rapport, listen, and earn your customers’ trust
  • You can organize and lead a project implementation by influencing and coordinating the actions of people outside your locus of control
  • You have a bias towards action and proactivity, and look to direct a situation rather than react
  • You have strong technical skills; you like learning new software and techniques
  • You convey complicated information in written and verbal communication that is simple, clear, concise, professional, and friendly
  • You are driven to exceed customer expectations
  • You proactively work to mitigate churn and handle objections to renew and expand accounts
  • You want to use your skills to help support teachers and students
  • You are driven to exceed customer expectations through a myriad of communication strategies
  • You have worked in Education and/or SaaS driving large account implementations
  • You have the ability to travel upon reopening of schools

Customer Success Managers at Nearpod are brought in at Associate CSM, CSM, and Senior CSM levels commensurate with experience. The level you are hired at will be determined by the interview and recruiting process. The job description is based on your book of business. Your title is based on your experience and background.

Additional Information

Employment Requirements: Must be authorized to work in the U.S. without restrictions

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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District Customer Success Manager


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