EES | Customer Success Representative

Remote, USA
Full Time
Customer Service
Posted on: September 01, 2022

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been name in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives with employee self-service functionality. In response, Experian has brought together the industry’s leading experts to offer the best of the best – a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus and flexibility employers value in boutique providers and adding the resources and security of Experian. We would love you to join us at Experian Employer Services and help us to shape the future of outsourced HR compliance solutions, maximize cost savings, and transform the employee experience for Employer organizations.

Job Description

We seek a candidate eager to join a start-up atmosphere, someone who is able to adapt readily, instill confidence in internal and external partners and drive results. Comfort with ambiguity and a high aptitude for adaptability are necessary.

As the ideal candidate, you’ll need to be able to quickly prioritize opportunities and have a strong drive for accomplishment. You must be comfortable with shifting priorities and be a world class problem solver, working across functional units to ensure success. Strong written and verbal communication skills, and ability to convey ideas and information through slides, as well as verbal and written materials is required. You must also demonstrate an ability to manage a variety of tasks within a fast-paced, collaborative environment, and be solution-oriented while keeping tasks prioritized. The ability to raise issues before they turn into problems is critical. Strong organization, time management, problem solving, and communication skills are essential. The ideal candidate also brings creative and strategic solutions to the table to help solve complex problems and is someone who acts as a change agent to evolve processes and challenge current thinking.

A successful candidate is:

  • Collaborative – strong partnering skills including with fellow team members, peers and key stake holders; able to build relationships & connect ideas across internal and external opportunities
  • Creative and Curious – willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
  • Determined and Disciplined – achievement oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging status quo, a strong bias for action

What you’ll be doing

  • Field general questions regarding the Verification Fulfillment service from clients
  • Provide service and platform education and training to clients
  • Consult with clients on best Verification Fulfillment practices to achieve usage results
  • Coordinate handling of inquiries and disputes
  • Provide standard performance / usage reports
  • Coordinate internal support resources to solve identified concerns
  • Cross-collaborate with Sales, Implementation, Solutions, Product, and Data Operations to ensure our service and delivery delivers on 100% client commitments
  • Serve as a client advocate to address issues
  • Join meetings to serve as Verification Fulfillment subject matter expert
  • Collaborating with other leaders on this multi-year, major strategic initiative to build a new business
  • Identifying, and managing risk in a thoughtful, wise, and logical manner
  • Quickly grasping new technologies and learning a new business
  • Assessing and prioritizing daily work tasks

Qualifications

What your background looks like:

  • Must be able to handle multiple tasks, take initiative and prioritize multiple work items.
  • Must remain flexible and be comfortable with ambiguity within a very demanding, constantly changing environment.
  • Knowledge of human capital management systems and/or HR/Payroll/Tax related product offerings a plus
  • Must be able to expect and navigate obstacles
  • You can interpret data and confidently present professional content to stakeholders

Additional Information

Perks

  • 15 days of vacation accrual annually, five sick days and two volunteer days (plus twelve paid holidays).
  • Flexible work schedule and relaxed dress code.
  • Employee stock purchase program and 401K matching.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers - Creating a better tomorrow together

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EES | Customer Success Representative

Experian

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