Learning Experience Designer I

Remote, USA
Full Time
Design
Posted on: September 11, 2022

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust.

We are a group of curious, self-starters with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: https://www.jamf.com/careers.

Jamf operates as a choice-based office model. Choose an assigned desk, a shared desk, or connect remote from your home office.

What you'll do at Jamf:

The Learning Experience Designer 1, Customer Education (LXD 1) collaborates with members of the Customer Education team to design, build, and maintain learning experiences for Jamf customers. The LXD 1 will need to manage time, toolsets, and key stakeholder interests to create engaging, relevant, and effective training. This role cooperates with instructional designers on the Customer Education team, members of Product Development and Delivery (PD&D), and Jamf as a whole. The LXD 1 will work under the guidance of the Manager, Customer Education.

Responsibilities:

  • Develop and maintain learning experiences for instructor-led, virtual instructor-led, and/or online training formats to support customer training. This includes, but is not limited to, written materials, videos, audio recording, exams, resources, and simulations.
  • Organize time, projects, and meetings with tools like Jira, Confluence, Slack, Dropbox, and Microsoft 365 to ensure content is delivered efficiently.
  • Upload, organize, and maintain files with a content management system, learning management system, Dropbox, YouTube, and Wistia.
  • Communicate proactively with CE colleagues, Jamf stakeholders, and customers to evaluate and work toward key performance indicators.
  • Review, test, and analyze Jamf and Apple beta releases to gauge their impact on CE learning experiences.
  • Provide constructive feedback to other content creators to ensure quality, a unified voice, and consistent outcomes.
  • Occasionally lead or assist with customer training to evaluate new content and improve the overall experience for customers.
  • Adjust and organize workload as necessary to meet timelines and Jamf initiatives.
  • Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization.
  • Travel frequency up to 10% a year

Skills & Experience:

  • Minimum of 2 years technical understanding of macOS, iOS, iPadOS, and tvOS (Required)
  • Minimum of 1 year technical use of Jamf's product portfolio – Now, Pro, School, Connect, or Protect (Required)
  • Minimum of 1 year of teaching, instructional design, or equivalent experience (Required)
  • Minimum of 1 year of video production and/or audio engineering (Required)
  • Minimum of 1 year of screen capture, screen recording, or Keynote creation (Required)
  • Minimum of 1 year creating content in an LMS or CMS (Preferred)
  • Minimum of 2 years working on a team providing customer training or support (Preferred)

How we help you reach your best potential:

  • Named a Fortune Best Workplace in Technology, 2021.
  • Named a Fortune 100 Best Companies to Work For®
  • You will have the opportunity to make a real and meaningful impact for more than 60,000 global customers with the best Apple device management solution in the world.
  • We put people over profits – which is why our customers keep coming back to us.
  • Our volunteer time off allows employees to support and give back to our communities.
  • We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
  • 23 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).

You are the right kind of Jamf if:

You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You're not a jerk. You are someone who just wants to do the right thing.

Why Jamf?

Our mission is simple; we help organizations succeed with Apple. At Jamf, we put people first. We strive to do what's right – for our customers, our employees, and our communities. In the spirit of our values of selflessness and relentless self-improvement, we seek to learn, engage, and grow. We better ourselves for the betterment of others. All voices are critical to the innovative and collaborative work that we do. It is important that all of our Jamfs feel comfortable being their truest selves at work. Be your best self, and let your individuality shine at Jamf!

Get social with us: Instagram, LinkedIn, Facebook or follow the conversation at #OneJamf

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Learning Experience Designer I

Jamf

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