Patient Customer Service Specialist

Remote, Remote
Part Time
Customer Service
Posted on: September 15, 2022

Description:

Are you ridiculously nice and value good customer service? Americollect is known for its ridiculously nice approach for customer service and revenue recovery. Our ridiculously nice teammates educate patients while helping them improve their financial well-being, which results in reduced healthcare costs for everyone.

The Patient Customer Service Specialist provides ridiculously nice phone service while gathering payments for medical expenses, offering solutions and negotiating repayment terms that balance the needs the of patients, clients, and the business. This individual is committed to making impactful contributions and building trusting relationships in a culture founded in teamwork.

Requirements:

Responsibilities:

  • Places and receives phone calls to/from patients of Americollect’s clients to gather payment for medical expenses. Offers solutions and negotiates repayment terms that balance the needs of the client, patient, and business.
  • Collects demographic, insurance, and other relevant information from patients, making appropriate documentation in internal technology platforms. Leverages internal technology platforms and other web-based tools to research and resolve patient questions or concerns.
  • Educates patients on the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being.
  • Maintains and evolves knowledge of the expectations, processes, and procedures of Americollect’s numerous clients.

Education and Experience

  • High School Diploma/GED Required
  • 1+ year(s) of experience in a customer service capacity required
  • 1+ year(s) of experience contributing to a team culture of learning and growth preferred

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described. The full job description is available to applicants through the hiring process and upon request.

Americollect provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leaves of absence, compensation and training.

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Patient Customer Service Specialist

Americollect

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