Sales Support Advisor

Remote, Remote
Full Time
Sales & Marketing
Posted on: November 03, 2022

Overview:

As a Business Billing & Sales Support Advisor you are a key contributor in TDS’ overall strategy to grow, delight, and retain our business customers. You will investigates and resolves commercial billing concerns and inquiries and works with the customer and various interdepartmental groups, (i.e. Sales, Product Management, Legal, IT and Tax Knowledge Center, and etc.) until a mutually satisfactory resolution is achieved. Examples of requests include, but are not limited to, the following: tax exemption status changes, change of liability, billing errors, pricing disputes, toll fraud, directory advertising concerns, and bill reprints.

You will be part of a team that is the primary point of contact for schools, libraries and rural health care customers, as well as USAC and SLD of the government, as they work through the funding process.

As an Advisor, you ensure all of the proper forms are filed in order to process reimbursement requests received on behalf of the customer and you process those requests in a form of a bill credit request to the customer. You will also handle any commercial billing related projects or audits within TDS Wireline, Cable, and Bend billing and ordering systems and will support order entry into multiple systems, working with sales, and other functional department services. You are a key resource for process and procedure adherence, and for making recommendations for improvements.

You will maintain personal knowledge and performance on product and service offerings (including new and upcoming services, products and promotions & TSA’s), contact information, contact database(s), and activity and outcome reporting.

*This position would have a scheduled shift of 8:00am-5:00pm Central Time with pay starting at $18/hr. based on experience*

This position has the ability to work remote from the 40+ states in which TDS Telecom operates

TDS Telecommunications LLC (TDS Metrocom/TDS) is a leading provider of fiber internet service. With more than 50 years of experience, the growing communications company is building and deploying new, fiber optic networks in neighborhoods across the country to deliver up to 2 Gigabit internet speeds to homes and up to 10 Gigabit internet speeds to business. In addition, TDS provides innovative TV entertainment and advanced phone services. Visit tdsfiber.com to learn more.

Responsibilities:

  • Take the lead role and manage customer billing concerns including: investigate billing disputes, early termination charges and/or errors submitting the necessary requests to resolve, negotiating customer credits as needed. Locate customer service agreements, conducting bill reviews, setting customer expectations regarding toll fraud, set customers up for online billing, or providing bill reprints as requested.
  • Process orders for Business customers whose accounts were disconnected for non-payment, process e-Rate & Rural Health Care Funding claims and Change of Liability requests, and any tax exemption paperwork
  • Contact customers regarding requests from other carriers, including Pic change & port-out requests. Place orders as necessary to change Pics, billing and/or service address.
  • Process orders for small and large business customers whose accounts were disconnected for non-payment, once payment has been received.
  • Process customer disconnect orders for all BSSC small business customers and Cable non bundle disconnect orders.

Qualifications:

Required Qualifications

  • 1+ years telecommunications, customer service, OR billing.
  • Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.

Other Qualifications

  • Ability to adapt to rapid change and fast-paced environment while incorporating time management skills.
  • Working knowledge of Microsoft suite of products, as well as ordering and billing systems, and customer information systems.
  • Advanced sales and/or customer service skills.
  • Experience in a direct sales program preferred.
  • Associates degree preferred.
  • Familiarity with products and services offered by the Company.
  • Excellent interpersonal communication skills (verbal, written, etc.).
  • Ability to establish and maintain excellent working relationships.

Benefits

As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. This benefit plan addresses both the immediate and long-term needs that you and your family may have. For an overview of what we have to offer for full-time employees

including vacation, health benefits, and retirement options, please click here.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!

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Sales Support Advisor

TDS Telecom

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