Senior Data Analyst

Remote, Remote
Full Time
Posted on: November 01, 2022

Dell Technologies is driven by data. Our business is built on the understanding that data creates value and drives progress. So, we take the stewardship of our data very seriously. That’s the vital role played by Business Intelligence teams within Business Support. Internal clients across Dell rely on us to analyze, test, validate and maintain the integrity of data. We make use of leading-edge software and tools to collect, mine and interpret data and the statistical analyses and reports we produce inform decisions with a global impact.

Join us as a Senior Data Analyst on our Digital Services Analytics team remotely in Brazil to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Senior Data Analyst you will be responsible for managing analytics projects, delivering analytical insights to provide actionable recommendations to influence Digital Services/Services IT product development and to optimize user experience by considering the speed, stability, and user behaviors of the applications. You will also work with data engineers, data scientists, architects, application product managers, software developers, UX designers, and business partners to build AI/ML solutions to improve user experience and application performance.

You will:

  • Work on cross-functional engagements to define problem statements, establish KPIs, collect/process data, build analytical models, evaluate models, develop self-service analytics solutions, and make/present actionable recommendations to leaders
  • develop, manage, and deliver on analytics roadmap for applications used by Dell customer support agents and/or service field agents, while always identifying new opportunities and prioritization recommendations
  • Design strategic data science projects and break complex problems into smaller actionable tasks
  • Establish relationship with key stakeholders and leverages teamwork or cross-functional collaboration to influence the optimization of applications used by Dell customer support agents and/or service field agents and to accelerate issue fixes
  • Build AI/ML prototypes

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Fluent English to convey analytic insights effectively to both IT and business leaders globally;
  • Solid experience with SQL databases with data extraction;
  • Automation programming with Python, R and Hadoop;
  • Knowledge of AI/ML algorithms and concepts, statistics, and research methods

Desirable Requirements

  • Bachelor's degree;
  • Experience with web analytics tools, such as Adobe Site Catalyst/Data Workbench or Google Analytics;
  • Background in project management, leadership and stakeholder/customer management.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: November 5nd 2022

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

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Senior Data Analyst

Dell Technologies

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