ServiceNow Developer

Remote, USA
Full Time
Posted on: September 05, 2022

*We are open to supporting 100% remote work anywhere within the U.S.*

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a ServiceNow Software Developer to support the upcoming needs of our federal customers.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

The Team:

CMS Office of Information Technology would like to continue to leverage the SNOW platform to achieve greater operational efficiencies through automating manual business processes and more real-time reporting and analytics to improve staff productivity, identify opportunities for improvement and issues requiring resolution, and improve the end-user experience. Specifically, CMS would like to leverage the full ServiceNow capabilities to meet the needs of this demand. The goals for this effort are to provide the human center design-based architecture and implementation support for CMS to leverage ServiceNow to improve the end-user experience, automate business processes, enable real-time collection of data, analysis, monitoring, and reporting, and ultimately improve business operations and effectively utilize resources. Moreover, the goal is to assist CMS to capture, rationalize, consolidate, migrate and modernize its legacy business management applications portfolio to a standardized modern platform that provides ease of integration with other CMS technology platforms; research, develop, and prototype new requirements.

The Work

The qualified candidate will support ServiceNow Service Portal, ITSM, and/or HRSD development.

Position Responsibilities:

  • Certified ServiceNow Administrator. Knowledge of ITOM, ITSM, HRSD, CSM, and/or Service Portal.
  • Responsible for program testing, debugging, and documentation.
  • Technical knowledge and responsibility of all phases of applications systems analysis and programming.
  • Understands the business or function for which the application is designed.
  • Must be engaging, and able to handle client-facing calls to assist end-users with ServiceNow-related issues.
  • Experience with programming languages and databases including HTML, CSS, JavaScript

Required Skills:

  • 1+year of experience developing on the ServiceNow platform or ServiceNow Certified Systems Administrator.
  • 2+ years of IT application system experience in technology solution delivery or ServiceNow Certified Systems Administrator.
  • 1+ years of experience with platform customization in relevant delivery platforms or ServiceNow Certified Systems Administrator.
  • 1+ years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog or ServiceNow Certified Systems Administrator.
  • 1+ years of experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS or ServiceNow Certified Systems Administrator.
  • 1+ years of experience implementing systems using the Agile/Scrum methodology or ServiceNow Certified Systems Administrator.
  • US Citizenship required (required by the federal government for this position)
  • Must be able to obtain Public Trust clearance



Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:EEO is the law and Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final salary for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The salary range for Colorado is -

$50,081.00-$85,138.00Nationwide Remote Office (US99)

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