Sr. Manager/Content Design/Finance Team

Remote, USA
Full Time
Finance & Legal
Posted on: October 18, 2022

About the team

The Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design team. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home. We’re a tight-knit, fun-loving, and upbeat group. Meet us and learn more (!

- We are a multidisciplinary team of user experience practitioners, including research, design, and content. Content design is a distinct team within the greater design organization.

- We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.

Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.About the role

As a content design senior manager on the Finance team, you will play an integral role in the design process by developing positive relationships with partners, providing mentorship to content designers, and working with product teams to elevate quality. Above all, managers create an open, inclusive, and trusting environment where teamwork and cooperation are valued.On the Finance team, we help buyers discover financial resources and prepare them to take the financial steps vital to buying a home.


  • Manage a team of 4 content designers and lead content strategy activities across several business areas within the Finance team
  • Build meaningful relationships with partners, executives, and other managers
  • Advocate for content quality and inclusive language throughout the product design and development process
  • Help content designers define customer problems, develop compelling strategies, and get support for their proposals
  • Evaluate content designers’ work and provide guidance and mentorship to develop skills
  • Define scope, timelines, resources, and prioritization for your team’s projects
  • Coordinate with other managers to plan projects and anticipate challenges
  • Help team members understand how their work and priorities align with company objectives
  • Recruit new talent and elevate the content design practice at Zillow
  • Contribute, learn, grow, and have fun

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.In Colorado, Connecticut, Nevada and New York City the standard base pay range for this role is $167,100.00 - $266,900.00 Annually. This base pay range is specific to Colorado, Connecticut, Nevada and New York City and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.Who you are

What are we looking for?

  • Strong communication and collaboration skills
  • At least three years as manager of content designers, leader of a content team, or similar role
  • 10+ years as a content designer, product content strategist, or similar role
  • Experience working optimally with diverse, cross-functional product teams
  • Experience developing ideas, strategies, frameworks, and words that get meaningful results for customers and business
  • Experience presenting strategies to partners and advocating for user needs
  • Experience translating hard-to-understand concepts into clear, user-friendly language
  • Experience with A/B testing, usability testing, and other methods of evaluating quality
  • Experience developing standards, processes, and guidelines to help teams do better work
  • Experience providing content mentorship and coaching to help others meet content quality standards
  • Experience making effective decisions and managing multiple projects at once
  • Expertise with content strategy, product narrative, and information architecture
  • Expertise with UX writing, voice and tone development, and inclusive content standards
  • Examples of critical thinking, creativity, risk-taking, and problem solving in design projects

Please submit a portfolio (if available) and resume with your application.

Here at Zillow, we value ALL candidates with a diverse set of backgrounds, experience, and skills. If you have experience and meet at least some of the criteria, we encourage you to apply!

Get to know us

Zillow is reimagining real estate to make it easier to unlock life’s next chapter. 

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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