Systems Analyst, Associate

Remote, Remote
Full Time
Posted on: October 18, 2022


The management team and senior staff in the HPLAN App Engineering Department is in immediate need of an Associate Tech Writer who is technical savvy to join their growing department. 100% Work From Home Opportunity!!


  • Excellent command of grammar, and punctuation and great attention to detail.
  • Ability to work with a wide variety of colleagues and have a good understanding of the product you are writing about to write accurate content.
  • Have command of technical terms and vocabulary commonly used.
  • Adhere to the Style Guide and Microsoft manual of style when creating and reviewing existing content
  • Experience creating User Documentation including User manuals, Release Notes, What's New Guide, and Known Issues.
  • Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times.
  • Data Quality: Maintain data quality at all times.
  • Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary.
  • SDLC (System Development Life Cycle)Have a fundamental knowledge of the system/application development life cycle-Agile/Scrum Methodology.
  • Process Improvement: Review and validate existing processes.
  • End User Training: Review and conduct gap analysis on existing training documentation. Partner with more experienced team members to observe end user training sessions.
  • Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation. Demonstrates the ability to extract and document customer/business requirements and needs for use by the enterprise architecture and engineering teams (network, system, and software), under the guidance of senior team members.
  • Project Management: Contribute to project tasks and milestones typically under the direction of project manager/more experienced team members. Update all project management and time tracking tools accordingly.
  • Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors
  • Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary


  • Familiarity with modern technology and application support through education or practical experience.
  • Highly driven and self-motivated to meet expectations.
  • Ability to work independently and in a team-based environment.
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.

Preferred Experience(not required):

  • Knowledge of Snagit, Azure DevOps, and Madcap Flare experience

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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Systems Analyst, Associate


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