Technical Program Manager

Remote, USA
Full Time
Product
Posted on: September 05, 2022

About Attentive: 

Attentive® is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 5,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.

Role Background

The PMO at Attentive is responsible for managing the delivery of top initiatives and helping guide them from planning all the way through execution and ultimately tracking the results / KPIs and reporting them. We drive delivery excellence across the enterprise to ensure business outcomes are achieved.

We are seeking a Program Manager to join our rapidly growing team. You will...

• Manage 2-3 top initiatives simultaneously with varying complexity and timelines.

• Ensure all parties are aware of the required work for which they are responsible for.

• Partner with leads to ensure dependencies are mapped and work is sequenced.

• Develop & publish a release plan based on the product requirements, technical design/challenges or constraints, operational needs, and GTM requirements.

• Work with the initiative leads to surface & resolve risks and issues (within the team before escalation to leadership).

• Maintain full visibility with leadership and other critical stakeholders throughout planning/execution/launch of the initiative (including raising escalations).

• Ensure results/KPIs are defined, tracked, and reported consistently.

• Conduct post mortems to assess and implement improvements on future initiatives.

You @ Attentive

• Solid understanding and experience delivering highly complex tech programs/products from inception to delivery.

• Strong knowledge of the software development lifecycle and a track record of working across multiple functions and driving accountability (Engineering, Product, Design, Legal, Marketing, Sales, etc).

• Effective communication skills to handle comms to teams, management and cross functional stakeholders at all levels, and a proven track record of getting things done/shipping projects.

• Experience working in a dynamic, fast-moving environment where self-motivation, autonomy and self-decision making is needed (to an extent).

• Ability to effectively manage ambiguity and competing priorities to help teams prioritize and focus.

• Solid understanding of PMO best practices and the ability to implement on the ground with the initiative working group: release planning, dependency management, risk management

• Analytical and problem-solving experience Hard working and dedicated to doing an excellent job in all tasks. 

• Not waiting for work to be assigned but finding ways to add value when processes are suboptimal.

#LI-remote #LI-BH1

Attentive Company Values

Default to Action - Speed is our best offense and defense

Never Settle - Continuously raise the bar for yourself and your teammates

Hard Work Solves Big Problems - Success requires grit and resilience

Be Attentive - Work together as a team to drive greatness for our company and our customers 

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.

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Technical Program Manager

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