Technical Writer I

Remote, USA
Full Time
Copywriting
Posted on: September 02, 2022

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust.

We are a group of curious, self-starters with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: https://www.jamf.com/careers.

Jamf operates as a choice-based office model. Choose an assigned desk, a shared desk, or connect remote from your home office.

What you'll do at Jamf:

The Technical Writer I will work as part of cross-functional Agile delivery teams to create, deliver, and maintain the information that explains how to use our company's software products. That information includes, but is not limited to, in-app text, user guides, release notes, knowledge base articles, technical papers, and infographics.

Responsibilities:

  • Build a deep understanding of the Jamf products and their role in making customers successful
  • Build a working understanding of all documentation sets, including their purpose, target audience, and overall content
  • Build a working understanding of processes and procedures used throughout Engineering and Agile delivery teams
  • Work as part of a cross-functional, Agile delivery team to identify, create, and deliver complete, technically accurate content that best meets users' needs
  • Work in conjunction with peer and technical editors to ensure content is correct, complete, usable, and consistent with Jamf style guidelines
  • Learn and use multiple content management systems and solutions to format, compile, and publish content
  • Use Jira to capture and track work
  • Use Confluence to record research findings and other applicable information
  • Collaborate with technical writers on other Agile delivery teams to improve processes and practices related to Agile technical writing
  • Onboard, educate, and mentor new technical writers as needed
  • Continuously grow technical communication skills and knowledge of the company

Skills & Experience:

  • Minimum of 1 years of experience as a technical writer or communicator in the software industry (Required)
  • General experience with macOS and iOS platforms (Preferred)
  • General experience in an Agile environment (Preferred)
  • Working knowledge of DITA XML, and topic-based writing (Preferred)
  • Business level proficiency in English (Required)

How we help you reach your best potential:

  • Named a Fortune Best Workplace in Technology, 2021.
  • Named a Fortune 100 Best Companies to Work For®
  • Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 60,000 global customer base.
  • We put people over profits – which is why our customers keep coming back to us.
  • Our volunteer time off allows employees to support and give back to our communities.
  • We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
  • 23 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).

You are the right kind of Jamf if:

You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You're not a jerk. You are someone who just wants to do the right thing.

Why Jamf?

Our mission is simple; we help organizations succeed with Apple. At Jamf, we put people first. We strive to do what's right – for our customers, our employees, and our communities. In the spirit of our values of selflessness and relentless self-improvement, we seek to learn, engage, and grow. We better ourselves for the betterment of others. All voices are critical to the innovative and collaborative work that we do. It is important that all of our Jamfs feel comfortable being their truest selves at work. Be your best self, and let your individuality shine at Jamf!

Get social with us: Instagram, LinkedIn, Facebook or follow the conversation at #OneJamf

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Technical Writer I

Jamf

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