Technical Writer II, AWS Documentation

Remote, USA
Full Time
Copywriting
Posted on: October 14, 2022

  • Bachelor's degree or relevant experience.
  • Experience writing for developer and technical audiences - blog, product documentation, technical information, code examples, code contributions, instructional social media contributions.
  • Experience working in an Agile team environment.
  • Experience writing API reference content.
  • Experience working with Git or a similar distributed version control system.

Job summary

Want to be on the cutting edge of cloud technology? Can you explain complex information clearly, concisely and accurately to a technical audience? If yes, consider joining us as a Technical Writer II on our Amazon Web Services (AWS) Monitoring and Governance content team!

As a Technical Writer, you are a creator and a leader whose work plays a critical role in our system administrator and DevOps customer success. You are the first customer for new features and services, diving deep to understand how they work, then making it real for customers through technical content. You are the voice of the customer whose insights drive the continuous improvement of the technical content and the services themselves.

While hands-on experience working with and documenting cloud services is ideal, it is not required. You will need technical experience, some coding or scripting skills, and the ability to dive deep into new tech quickly. You must also have the skills to work with engineering leaders, subject matter experts, and other writers to build content strategies and deliver results using agile models and processes.

Responsibilities include:

  • Develop high-quality content (documentation, user interface text, and code or command-line examples) for our customers.
  • Develop, negotiate, and drive customer focused content strategy in alignment with engineering product strategy.
  • Be the first “customer”– providing technical feedback on new features and experiences.
  • Work with customer data, gather feedback, and drive your insights into content and product planning.
  • Work with other writers and editors (Yes, we have editors!!) to improve how we write, and evolve how we approach writing as a team.

The AWS Documentation team writes and provides support for a diverse audience consisting of developers, DevOps professionals, IT professionals, technical program managers, and scientists. We have both the technical background and the writing background that enable our team to deliver high-quality technical documentation. On behalf of our customers, we do much more than just write the docs. We innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customer needs. We partner with software developers to learn the inner workings of AWS services so that we can influence design and the customer experience. We know that what we do makes a difference in the successful adoption and implementation of AWS services.

AWS has the most services, and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. The AWS Platform team sustains over 750 million transactions per second.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Key job responsibilities

Write high-quality conceptual and API reference documentation in XML, Markdown, and reStructured Text.

Work with engineering teams to review and update user interface text to meet customer needs and AWS Style guidelines.

Coordinate with engineering teams to publish content on time for feature releases.

Gather metrics and customer feedback data about your content, and update and innovate within your content to satisfy customer needs and increase content accuracy.

Preferred qualifications

  • Experience with and knowledge of AWS services.
  • Experience with code or script development.
  • Experience designing, planning, and delivering content projects.
  • Experience working with cloud computing or web services.
  • Experience working on or closely with software development teams.
  • Hands-on experience in a major technology area such as Compute, Storage, Serverless, Data, Containerization, DevOps, Integration, Security, or Monitoring and Logging.
  • Experience working with cloud orchestration and automation technologies.
  • Experience working with XML, reStructuredText, AsciiDoc, or Markdown-based documentation systems.
  • The pay range for this position in Colorado is $86,300-$151,000 /yr); however, base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
  • The pay range for this position in Jersey City is $94,000 - $166,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per the Pay Transparency Regulation of Jersey City Municipal Code. Base pay information is based on market location. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

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Technical Writer II, AWS Documentation

Amazon

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