Workforce Experience Design Lead

Remote, Remote
Full Time
Posted on: November 03, 2022

Leapgen is a global digital transformation company shaping the Now of Work. We partner with enterprise leaders to better design and deliver workforce services and architect HR technology solutions that meet the expectations of workers and the needs of the business. Our areas of focus include HR Technology, HR Operations and Service Delivery, and Workforce Experience. Leapgen is founded on the core values of Love, Energy, Audacity and Proof. That means we:

  • LOVE what we do, which
  • ENERGIZES us and our clients to do
  • AUDACIOUS things, and
  • PROVE our success - early and often!

We’re smart, but we don’t take ourselves too seriously. We’re passionate about improving workforce experience and positioning HR to better serve people while acting as a strategic partner to the business. We think differently: transformation is constant, disruption should be healthy and strategic, and people and business are meant to be agile. As such, we encourage and expect our people to be innovative, to do different things. We challenge ourselves to stretch, adapt, learn and improve...constantly. Our customers will tell you we feel like a valued extension of their team because we are.

Job Description

The Workforce Experience Design Lead leverages a depth of knowledge and experience in design thinking, facilitation, research, and strategy to help our clients and fellow Leapers to leverage human-centered design in developing and delivering products and services to employees.

Core Responsibilities

  • Experience Design
  • Help prepare client stakeholders for the design process
  • Develop research plans that meet client and project needs
  • Use established research methods to capture the voice of employees and stakeholders align with secondary data
  • Synthesize and analyze raw data, then distill into insights
  • Develop artifacts that convey a current state understanding of the people being served and the experience from their point of view (e.g. empathy maps, personas, journey maps)
  • Distill the learnings gained from previous activities into a design brief to catalyze ideation
  • Facilitate ideation sessions with client stakeholders
  • Develop artifacts that convey future state experiences in detail (e.g. service blueprints)
  • Coach clients on alignment, prioritization, and selection of ideas for prototyping and implementation
  • Coach clients through prototyping and testing as needed
  • Deliver final recommendations for all aspects of experiences (e.g., strategy, process, interaction, roles, policy, content / knowledge management)

  • Customer Partnership
  • Work closely with clients to develop a strong understanding of the company’s corporate/HR culture, operating strengths and opportunities
  • Collaborate with clients and colleagues to recommend HR process and system improvements in support of business goals
  • Foster client relationships that are strong and lasting
  • Play a prominent role in client program governance

  • Collaboration & Partnership with Leapgen Teammates
  • Partner with Leapgen Organizational Change Management Consultants to inform impact analyses, messaging, communications and measurement plans
  • Manage schedules and budgets [when no Project Manager is assigned]
  • Convey experience design outputs to designers (e.g. visual, interaction, UX) and implementation partners to guide customer solution design
  • Contribute to Leapgen's industry thought leadership in collaboration with Marketing peers
  • Collaborate with Sales to develop new customer relationships


  • Experience
  • 3+ years experience in driving transformation through design
  • 4+ years consulting experience preferred
  • 5+ years experience in the workforce, preferably in HR, IT, or Design
  • Some project management experience preferred

  • Knowledge & Education
  • Strong understanding of Digital Workforce Transformation and HR functions / processes (e.g. talent acquisition, employee lifecycle management, service delivery, career growth & development)
  • Understanding of how mindset, people, process, and technology combine to enable positive workforce experiences
  • Bachelor’s degree preferred
  • Design studies and/or certificate(s) a plus

  • Additional Qualifications
  • Proven ability to lead and do (please see responsibilities & activities above!) in order to drive value for customer projects, programs, and relationships
  • Team player with proven ability to influence and collaborate with others
  • Ability to collaborate with multiple clients simultaneously, work with remote teams, think creatively, manage own time and take initiative to drive projects
  • Strong interpersonal and communication skills (both written and verbal), including ability to deliver compelling client presentations

Additional Information


  • Contractor or Full-Time Employment

Location and Travel:

  • Remote (continental US or Canada)
  • Travel 20-30% (may fluctuate based on public health concerns and guidelines)

How to get started: If you’re excited by the idea of seeing yourself in this role at Leapgen, please apply with your CV and a cover letter that best expresses your interest and unique qualifications. All your information will be kept confidential according to EEO guidelines.

Leapgen makes an oath to protect people in the workplace. We are committed to reducing conscious and unconscious bias and fostering a judgement-free workplace that celebrates diversity. Here are a few ways we put this into action:

  • We want you to shine through a great interview experience. When we reach out to schedule a conversation, we’ll ask whether you require any accommodation to make that so.
  • We don’t seek culture fit; rather, we seek and welcome diverse ideas and perspectives that can enhance our culture, showcase new perspectives, and challenge our thinking. You can be you here.

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Workforce Experience Design Lead


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